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Responsible Gambling - Bet9ja Assistance Site


Adherence to the concepts of accountable gaming is at the leading edge of our top priorities at Bet9ja. Our company believe betting need to simply be for entertainment. We are dedicated to the safety and health and wellbeing of our clients versus gaming-related issues, as this is of paramount significance to us.

Bet9ja has put in place versatile strategies and precaution to enable our consumers to handle their activities and we will constantly take the essential actions to avoid gaming-related problems.

RELAX, IT'S ONLY A GAME

We suggest you wager with what you can manage to lose. To guide your bet positioning, you can choose in advance just how much to invest on wagering and never surpass that limit. We provide you the possibility to personalise your spending limitation at Deposit Limits.

FOLLOW THE BET9JA TIPS
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1. Gamble for . 2. Only gamble with funds you can possibly pay for to lose and don't wager with funds you need for day-to-day living. 3. Decide just how much time to devote to sports betting and do not exceed this limit. You can utilize Deposit Limits to examine your spending. 4. Decide just how much money to invest in your home entertainment and regard the decision you have actually made. Gambling should not be your only source of fun. 5. Don't chase after losses and accept the result as the cost of home entertainment. 6. Don't ask for credit for betting. 7. Ensure you know the rules of the game and your home edge. 8. Balance the time you devote to wagering with other recreation. 9. Don't bet to leave from isolation or anxiety. Only bet for the desire to play and have a good time. 10. Do not wager if your clearness has actually been impaired by alcohol or drugs.

IF BETTING BECOMES An ISSUE, TAKE A BREAK

Problem gambling can be identified by modes of conduct such as a high level of spending, poor work results, relationship difficulties, theft, lying and anxiety. If gambling ends up being an issue, then it is no longer entertainment. TAKE A BREAK. You ought to choose when and for the length of time, and for more support you can call our client service group.

TAKE THE TEST AND FIND OUT WHAT KIND OF PLAYER YOU ARE

Check regularly to assess your gaming habits. We wish to assist you to better comprehend them and correct them if required. Start from this easy test - it will simply take a minute:

1. In the last 12 months, has betting or sports betting typically caused you problems at work or at home? 2. In the last 12 months, has betting or betting triggered arguments or other severe issues with your household, buddies, neighbours or coworkers? 3. In the last 12 months, have you tried to conceal the quantity you wanted to wager from relative or pals? 4. Do you sometimes say you are winning when in truth you are losing? 5. With the death of time, have you had to increase the frequency of your betting and betting to keep it interesting? 6. In the last 12 months, have you utilized betting or wagering to leave from individual issues or to feel much better? 7. In the last 12 months, after having lost money gambling, have you instantly gambled once again to try to win back the money lost? 8. In the last 12 months, have you tried to collect cash for bets by utilizing incorrect cheques, stealing or by resorting to other prohibited acts? 9. In the last 12 months, have you gambled although you had promised yourself you would not do so or have you bet for a longer time period than what you prearranged?

If you have responded yes to more than 5 concerns, betting is no longer a kind of home entertainment for you and may constitute a major problem. Therefore, we prompt you to seriously think about the possibility of taking a break and look for help. You can click here to go to Gambling Therapy for aid.

VULNERABLE AND UNDERAGE PERSONS

It is illegal for anyone below the age of 18 to open a wagering account or place a bet with Bet9ja.

According to our General Terms & Conditions, we might require you to supply a copy of your ID to prove your identity, including your age, for various reasons. If we find an underage or susceptible person operates an account with Bet9ja, the account will be closed and any profits will be forfeited.

Bet9ja will make persistent effort to avoid minor betting. If you are concerned that a minor gamer runs an account with Bet9ja, please contact our Help Center and we will take needed steps.

Persons under the age of 18 are not permitted at Bet9ja outlets.

SETTING LIMITS

DEPOSIT LIMITS

You can choose to limit the amount of money to be deposited into your wagering account daily, weekly and month-to-month. To access this option, go to My Account > Responsible Gambling to review and modify your deposits limits
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Any decrease or increase to your limitation would work instantly upon receipt of instruction.

SELF-EXCLUSION

The self-exclusion alternative is readily available to any client who might have a gaming problem or think they are vulnerable to gambling. If you think you require to take a break, you ought to consider self-exclusion wherein you can take a break starting from a minimum duration of 90 days. You can likewise ask for to close your account at any time.

Customers who self-exclude would have their account suspended for the duration of the exemption duration and Bet9ja would make efforts to prevent the opening of any new account being opened by the customer throughout this period. Please refer to the aid page for more info on your options.

We likewise encourage excluded individuals to get rid of Bet9ja from notifications and delete/uninstall any Bet9ja app or site.
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If any self-excluded person is identified at our physical outlets, an authorised employee shall request for such left out person to leave the premises. Visit My account > Responsible Gambling > Self-exclusion to request the self-exclusion.

SIGNAGE AND ADVERTISEMENT

Bet9ja dissuades underage gambling by posting notices mentioning the legal age to bet as approved by the Lagos State Lotteries and Gaming Board at all Bet9ja outlets.

Bet9ja guarantees its media materials and adverts (via all channels, including television, radio, social networks, prints, mails etc) contain a responsible video gaming message to protect underage and vulnerable persons. Our adverts do not deceive audiences regarding chances to be gained from gambling, as we ensure betting is seen as a kind of home entertainment.

STAFF TRAINING

Our staff are well trained to make sure compliance with our responsible gaming policy on our website and outlets and will receive refresher training at intervals. The customer support team is on hand to resolve any gaming-related issues or concerns you may have.

Where it is required, we may prevent a customer from continued video gaming on our platforms in accordance with our Terms and Conditions.

COMPLIANCE WITH THE REGULATIONS

Bet9ja takes its compliance responsibilities very seriously and will report any activity that is required to be reported by the relevant policies to the particular licensing and state authorities.

DO YOU NEED HELP?

If you wish to speak with somebody about your betting, please contact our Problem Gamblers Hotline on +234809 999 0933 or send out an email to responsiblegaming@bet9ja.com. The team are available every weekday between 08:00 am - 5:00 pm. You can also contact one of the healing associations suggested by Bet9ja listed below.